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Civil Aviation

Operators in this industry would love to get information regarding the type of market they serve. The data collected through surveys for the civil aviation industry are meant to influence decision making among the operators, with regards to orchestrate amenities at the airport as well as predict the order in the air transport sector. Our samples in this sector comprise of questions in relating to halfway and ultimate destination as well as the origins. The questions also cover such things as journey intuition, itinerary flown, and the mode of transport to and from the airport as well as the country of residence of the customers.

Airline Passenger Feedback

To remain afloat and make profit in the currently competitive airline business, it is vital that you understand the behavior of your clients. This survey sample may be used to design a good survey intended at understand the travel behavior of your clients, such as how they purchase their tickets, how often they fly, as well as their preferred airline and why.

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Caa Passenger

If you are designing an online survey to understand the Civil Aviation Authority better, this is the sample you should use. With this type of survey, you can get such details as the port of origin and destination of your clients. You may also seek to understand why the clients traveled to a certain port and even the airline they used.

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Aviation Passenger Safety

As an airline or an operator in the civil aviation industry, the safety of your clients should be paramount. This sample survey is meant to help airline operators get information from their clients, regarding the safety features of their planes and how the crew handled various emergencies during the flight. It will help you know what your customers think of the safety offered by your airline.

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Airline Company Safety

To understand the contributions of your staff towards the safety of travelers, you should use this sample survey to compose compelling online surveys for your customers to fill. With this type of survey, you can easily understand such things as the role of the staff in ensuring safety and whether all the employees do everything possible to guarantee the safety of your clients.

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Airline Flight Evaluation

This is another survey sample that can be important to airline operators. This is the type of survey that may be used to evaluate what the customers feel about the various aspects of your airline, such as the security measures, the legroom in the place, quality of air in the plane or the level of services offered by the crew on board.

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1.	Do you typically fly for business, personal reasons, or some other reason?
	Personal reasons
	Some other reason
	Business

2.	Do you typically purchase your plane tickets directly from an airline, through an online travel discount site (e.g., Expedia, Kayak, Priceline, etc.), or some other way?
	Some other way
	Directly from the airline
	Through an online travel discount site

4.	Do you participate in an airline rewards program?
	No
	Yes

5.	How often do you pack less than you would like in order to avoid baggage fees when traveling on our airline?
	Never
	Once in a while
	About half the time
	Most of the time
	Always

6.	How often do you pay an additional fee to choose your own seat on the plane when you fly with our airline?
	Most of the time
	Always
	Never
	Once in a while
	About half the time

7.	When choosing an airline, which of the following factors is the most important to you?
	Choice of departure airports
	Special accommodations (e.g., for children or the disabled)
	Choice of arrival airports
	Ticket price
	Baggage fees
	Travel dates
	Other
	Airline rewards program
	Baggage limitations
	Seat assignment

8.	Of the airlines you have used, which is your most favorite?

9.	What should your most favorite airline do to keep your business?

10.	What could your least favorite airline do to get your business?

1.	Have you arrived at any airport by air within the last 24 hours?
	No, continue at question 10
	Yes

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	No Answer
Pilots were kept informed about safety issues that directly affected them
Pilots were able to openly discuss safety problems with supervisors or managers
Reported technical faults that impacted on safety were rectified
Regular training was provided for a range of emergency situations
Safety rules and procedures were easy for pilots to use during normal operations
Pilots were given sufficient feedback regarding safety incidents involving company aircraft
Pilots were encouraged to consider safety more important than keeping to schedule
Suggestions for improving safety were encouraged
Company training provided adequate skills and experience to carry out normal duties safely
Company work demands on pilots were realistic

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	No Answer
Training was received at regular intervals to refresh and update knowledge
Pilots were consulted about safety issues
Aircraft systems and components were replaced or updated when necessary
Company safety rules and procedures were easy to understand
Aircraft were appropriately equipped for the type of operations conducted
Management regarded safety to be an important part of company operations
There was no need to work around company safety rules and procedures to get the job done
Management looked for underlying factors that contributed to safety incidents rather than blame the people involved
Pilots work shifts were too long
Company training was carried out by people with appropriate skills and experience

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	No Answer
Management were genuinely interested in safety issues
Company safety rules and procedures were as complete and comprehensive as they needed to be
Adequate resources were allocated to perform maintenance
Company emergency operating procedures gave sufficient guidance on how to deal with emergencies
Management allocated sufficient resources to safety
Pilots were not pressured to fly if they had a safety concern
Safety was considered to enhance rather than limit productivity
Management had a good understanding of operational issues that impacted on flight safety
Aircraft were maintained to a safe standard
Training was received when new procedures or equipment were introduced

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	No Answer
encouraged other pilots to work safely
used the appropriate checklists
reported all technical faults and mechanical defects you were aware of
complied with safety rules and procedures
made all required radio calls
reported all incidents and near misses you were involved in

5.	How safe do you think flying operations were in the company you worked for most in the last 12 months ?
	Very Unsafe
	Unsafe
	Neutral
	Safe
	Very Safe

3.	Did you come to this airport just to change planes?

4.	Have you been through customs control at this airport?

5.	Have you been through customs control at this airport?

6.	Which airport did you fly from? Country and State

6.	How has the overall level of flight operations safety changed in the company you worked for most in the last 12 months?

8.	What ideas, comments or recommendations do you have about improving the safety program in general?

10.	How would you rate our safety program?
	Very good
	Merely adequate
	Going through the motions
	Poor
	Non-existent

	Strongly Disagree	2	3	4	5	Strongly Agree
Employees are given enough training to do their tasks safely.
Managers get personally involved in safety enhancement activities.
There are procedures to follow in the event of an emergency in my work area.
Managers often discuss safety issues with employees.
Employees do all they can to prevent accidents.
Everyone is given sufficient opportunity to make suggestions regarding safety issues.
Employees often encourage each other to work safely.
Managers are aware of the main safety problems in the workplace.
All new employees are provided with sufficient safety training before commencing work.
Managers often praise employees they see working safely.
Everyone is kept informed of any changes, which may affect safety.
Employees follow safety rules almost all of the time.
Safety within this company is better than in other airlines.
Managers do all they can to prevent accidents.
Accident investigations attempt to find the real cause of accidents, rather than just blame the people involved.
Managers recognise when employees are working unsafely.
Any defects or hazards that are reported are rectified promptly.
There are mechanisms in place in my work area for me to report safety deficiencies.
Managers stop unsafe operations or activities.
After an accident has occurred, appropriate actions are usually taken to reduce the chance of reoccurrence.
Everyone is given sufficient feedback regarding this company’s safety performance.
Managers regard safety to be a very important part of all work activities.
Safety audits are carried out frequently.
Safety within this company is generally well controlled.
Employees usually report any dangerous work practices they see.

	Strongly Disagree	2	3	4	5	Strongly Agree
Is senior management committed to the Aviation Safety Management Program?
Is there a written aviation safety policy, signed by the CEO?
Has a safety manager been appointed?
Is the safety reporting chain appropriate?
Is the Safety Manager sufficiently supported within the organisation?
Is there a Safety Committee?
Is the Safety Manager credible?
Is the Safety Manager an enthusiast for his or her job?
Are the roles and responsibilities of the personnel in the Aviation Safety Management System documented?
Are the values of management identified as being safety oriented?
Are sufficient resources (financial, human, hardware) made available for the Aviation Safety Management System?
Are there appropriate safeguards in place to ensure that the Aviation Safety Management System itself is properly evaluated?
Have appropriate standards been documented?

	Strongly Disagree	2	3	4	5	Strongly Agree
Is there an appropriate Emergency Response Plan?
Is there an effective ongoing hazard identification program?
Does the hazard identification program include a confidential reporting system?
Are confidential reports properly de-identified?
Are hazards associated with contracted agencies included in the Hazard Reporting System?
Is there a procedure established for acknowledging safety-related reports?
Is there a process whereby the hazards are continuously assessed for their risk potential (likelihood and severity)?
Are the defences against the hazards identified?
Does the process include the identification of the need for further defences or for hazard avoidance?
Is there an effective mechanism by which the Safety Manager or the Safety Committee reports to the CEO and can make recommendations for change or action?
Is there an obligation on the part of the CEO to give formal response to any safety-related recommendations?
In the event that the CEO makes an unfavourable response to a safety recommendation, is there a procedure whereby the matter is monitored by the Safety Manager or Safety Committee until a resolution is reached?
Are the results of hazard reports and safety suggestions made available to the initiator?
Are the results of hazard reports and safety suggestions made widely available within the Company?
Is the process for risk assessment and management fully documented?
Does the Aviation Management System require the recording of identified hazards and defences?
Is there a supply of safety-related literature (e.g., periodicals, magazines, books, articles, posters, videos) readily available to all employees who have safety responsibilities?
Are employees encouraged and assisted in attending training courses and seminars related to safety?
Are employees trained in the procedures and policy of the Aviation Safety Management System?
Are new employees given sufficient training and checking in their technical duties prior to being permitted to operate either supervised or unsupervised?
Is the continuation of training and checking of all employees adequate?
Are employees given sufficient training in new procedures?
Are trainers and checkers adequately trained and checked, both for competence and standardisation?

4.	What, in your opinion, will cause the next accident? Listed below are some reasons taken from last year’s survey to help you think of an answer for this question. Please consider them and choose the appropriate answer(s). Please explain your choice in a
	Complacency
	Violation of rules
	Mechanical problems/equipment
	Pilot/crew error
	Fatigue or other physical factors
	Working conditions
	Procedures on the ground or in the air
	Other

6.	What are the shortcomings of our Accident Prevention Program as it now exists'? listed below are some of the reasons taken from last year's survey to help you think of an answer for this question. Please consider them and choose the appropriate answer(s).
	Lack of discussion about procedures
	Safety publications
	Dissemination of information
	Standardisation, training
	Lack of support or participation
	Communications
	Suggestions, surveys, etc.
	Other

	0 Not Applicable	1 Very Poor	2	3	4	5 Excellent
Security procedures
Efficiency of check-in procedures
Helpfulness/Courtesy of airilne check-in personnel
On-time performance
Promptness of baggage delivery
OVERALL GROUND SERVICES
Amount of personal space when seated
Arm and shoulder room
Legroom
OVERALL SEATING COMFORT
Space for carry-on baggage
Aircraft quietness during take-off
Aircraft quetness during flight
Air quality
Cleanliness of lavatories
Availability of lavatories
Cleanliness of cabin
Cabin appearance (attractiveness, lighting)
Smoothness of flight
OVERALL EVALUATION OF AIRCRAFT
Responsiveness of flight attendants
Courtesy/Friendliness of flight attendants
Availability of beverages during flight
Food quality
Audio/Video equipment
Variety/Availability of reading materials
OVERALL RATING OF ON-BOARD SERVICES
Have flown in last year
Active frequent flyer member
Most comfortable
Best frequent flyer program
Most modern fleet
Is deteriorating
Is improving
Reliable/Dependable
Customer oriented

2.	In which cabin in the aircraft are (were) you seated?
	First Class
	Business
	Coach/Economy

3.	Please check which applies to this trip:
	Flying on a frequent flyer mileage award ticket
	Upgraded (complimentary or using a mileage award)
	Neither of the above

4.	About how full was your cabin of the airplane?
	Less than 1/2 full
	1/2 to 3/4 full
	More than 3/4 full
	100% full

5.	What was the primary purpose of this flight?
	Business
	Vacation/Holiday/Leisure
	Visit friends and relatives
	Other

6.	Who made the decision regarding the airplane fown on this trip?
	I primarily chose the airline
	Travel agent/Co. travel department chose the airline
	Friend or companion chose the airline
	Airline was included in my tour package

7.	Please divide 100 points among the five items listed below to indicate how important each of these were to you in selecting this fight. The more important an item was to you in selecting the filght, the more points you should give it. You may give any sta